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Privacy policy

Privacy policy

This privacy policy details how we process and protect your personal data. The privacy policy covers the processing of personal data when using our websites and digital channels and in connection with the use of the services and apps where reference is made to this policy.

The privacy policy does not cover the processing of personal data undertaken by us in the role of a data processor on behalf of our customers. For more information on how we process personal data as a data processor, please see our data protection information, as well as the privacy notices of our customers.

You should contact our customers if you have any concerns about how your personal data is processed in the context of the services we provide to our customers, or if you wish to exercise your data protection rights in that respect.

Personal data is information that relates to you as an identified or identifiable individual.

It is important to us that you feel comfortable with how we process your personal data. We take steps to ensure that the personal data we store is protected and that our processing of it is in accordance with the applicable legislation and regulations, as well as our internal guidelines and procedures.

Who is covered by this privacy policy?

This privacy policy covers:

  • Users of our websites and digital channels, as well as of our services and apps where reference is made to this policy.
  • Contact person for a customer, supplier, or partner of a company within the Infobric group.
  • External parties who have contact with or otherwise communicate with companies within the Infobric group.

Who is responsible for the processing of personal data?

Infobric AB is jointly responsible (joint data controller) with the respective group companies concerned for the processing of personal data when using our websites. The companies concerned within the Infobric group have entered into a joint arrangement to ensure the protection of your personal data.

However, otherwise each company within the Infobric group is solely responsible (sole data controller) for its own processing of your personal data.

You can find the contact details for the companies within the Infobric group below.

Where do we collect personal data from?

We collect personal data from:

You

We collect personal data from you when, for example, you contact us, visit our websites or other digital channels, sign up for training or an event, create a user account in our apps, or take part in a survey.

Group companies

Companies within the Infobric group collaborate and share information with each other in order to, for example, answer questions or communicate what they offer. For more information, please see the section below on which recipients personal data are shared with.

Social networking platforms

If you visit our channels on social networking platforms (e.g. Facebook or LinkedIn), we collect the personal data you provide to us via these channels.

Partners

We can collect your personal data from partners, such as when we carry out an event or other activity together with such a partner.

Publicly available sources

We can collect your personal data from publicly available sources, such as websites, various registers, and databases.

External parties

We can also collect personal data about you from external parties that provide us with your personal data, such as in connection with communication.

Why do we process your perosnal data?

Below is a list of the purposes for which we process personal data. Not all of the processing may apply to you, as this depends on the type of relationship you have with us. Please see the section above on who is covered by this privacy policy. To find out more about the categories of personal data we process and the legal basis for this processing for each purpose, please see our detailed information on our processing of personal data.

Processing orders of goods and services

When you order goods and services, we process your personal data for the purposes of e.g. registering the order and communicating with you regarding the order.

Managing the customer or supplier relationship

If you are the contact person for a customer, supplier, or partner to a company within the Infobric group, we process your personal data in order to manage the customer or supplier relationship or co-operation, such as in order to register you as a contact person, manage and archive agreements, and administer invoices.

Following up and evaluationg the customer or supplier relationship

We process the personal data of contact people for a customer, supplier, or partner to a company within the Infobric group where this is necessary for following up and evaluating customer or supplier relationships or co-operation.

Communication between employees and external parties

In connection with communication, such as by e-mail and between employees and external parties, we process your personal data when applicable.

Communicationg what we offer and providing offers via various channels

We process your personal data to provide you with offers and tailored communication from us and our partners via various digital channels, such as via e-mail or on social media. You can unsubscribe from mailings at any time by clicking on the unsubscribe link in these mailings or by contacting us using the details provided at the end of this policy. For this purpose, some profiling of your data may take place by analysing your use of our websites, digital channels, apps, and services.

Managing our newsletters

We process your personal data to manage our newsletter, e.g. in order to send out the newsletter. You can unsubscribe from mailings at any time by clicking on the unsubscribe link in the newsletter.

Carrying out training, events, and other activities

When you sign up for training, an event, or other activity that we arrange, we process your personal data in order to carry out the training, event, or activity, such as to register your participation or to communicate with you about the training, event, or activity. 

Answering questions

If you contact us, such as by e-mail or phone, we process the personal data you provide us with in order to answer your question.

Conductiong surveys

We process your personal data if you take part in a survey that we carry out, such as in our digital channels or mailings, for the purpose of collecting your views on our business, products, and services. 

Providing our apps and services

If you have registered a user account for an app or a service provided by a company within the Infobric group and which makes reference to this policy, such as the Ease CheckIn app, we process your personal data to provide the app or service to you, e.g. in order to give you access to the app or service and in order to manage your user account. You need to provide the information we request when you register your user account. If not, you may be unable to use the app or service.

Communicationg about our apps and services

If you use our apps and services, we process your personal data to communicate with you regarding these apps and services, such as to inform you about updates to the app or service, to provide operational information, or to answer questions that you have about the app or service.

Enabling functionality on our websites

We process your personal data where this is necessary in order to provide functionality on our websites, such as in order to remember your settings. This enables us to provide a better user experience on our websites.

Following up and evaluationg the use of our websites, digital channels, apps, and services

If you use our websites, digital channels, or apps and services that make reference to this policy, we use your personal data in order to follow up and evaluate the use of our digital channels, apps, and services, such as in order to collect and analyse visitor and user statistics on how you use our websites, digital channels, apps, and services. 

Recording phone calls for training and quality purposes

If you contact us by phone we can, if applicable, record the phone call for training and quality purposes. In such cases, you will be informed about this when you call and can choose to opt out of having your call recorded for this purpose.

Ensuring necessary technical functionality and security

We use your personal data to ensure the necessary technical functionality and security of our websites, apps, and services, such as for security logging, error handling, and backups.

Managing and defending legal claims

We process your personal data if this is necessary in order to manage and defend legal claims, such as in connection with a dispute or a lawsuit. For this purpose, we may share certain information with other recipients. Please see below for more information.

Fulfilling legal obligations

In order to fulfil our legal obligations, if necessary we will process your personal data, for example, in order to fulfil accounting or data protection obligations. For this purpose, we may share certain information with other recipients. Please see below for more information.

Which recipients do we share personal data with?

When necessary, we share your personal data with different recipients. You can find out more about the categories of personal data we share and the legal basis for doing so in relation to the various recipients in our detailed information on our processing of your personal data.

Group companies

Companies within the Infobric group collaborate and share information with each other in order to, for example, manage orders for goods and services or communicate what they offer.

Partners

In connection with events and other activities, we share personal data with the partners we are organising the activity with.

Social networking platforms

We use various social networking platforms in order to, for example, communicate what we offer or to provide information about our apps and services. In connection with this, we share certain information with these platforms.

External parties

When communicating with external parties, such as by e-mail, we share personal data disclosed to them by you or another party.

Services providers

In order to process personal data, we share personal data with service providers that we have engaged. These service providers provide, for example, IT services (e.g. storage) and communication services (which enable us to send you messages and newsletters). When the service providers process personal data on our behalf, they act as data processors for us, and we are responsible for the processing of your personal data. They must not use your personal data for their own purposes and are contractually and legally obliged to protect your personal data.

Other recipients

In some cases, when necessary, we share your personal data with other recipients for certain purposes:

  • to manage a merger or sale of the business
  • to manage and defend legal claims
  • to fulfil legal obligations
  • to respond to a lawful request.

Examples of recipients are external advisors, public authorities, courts, the police, and potential buyers and sellers should we sell the business.

What rights do you have?

You have certain rights under current data protection legislation in relation to the personal data we have collected about you. 

You have the right to:

  • Request access to and a copy of the personal data we hold on you.
  • Request rectification of personal data that you believe is incorrect or incomplete.
  • Withdraw your consent to our processing of your personal data based on your consent.
  • Request erasure in some circumstances, but not in cases where, for example, we are legally obligated to retain such data.
  • Unsubscribe from marketing and mailings, such as by clicking on an unsubscribe link in a mailing.
  • Request that the processing of your personal data be restricted in certain circumstances.
  • Object to processing which is based on our or another party’s legitimate interests for reasons related to your specific situation.
  • Transfer your data (data portability) under certain circumstances by requesting a copy of the personal data we hold on you in a structured format (data portability) that you can transfer to another recipient.

If you wish to exercise your rights, please contact us using the contact details below.   Each of these rights is subject to exemptions under UK law – if we rely on an exemption, we will notify you when responding to your request.  If your request is manifestly unfounded or excessive we may – at our discretion – either refuse to comply with the request for charge a reasonable fee. 

Where we process personal data

We always endeavour to store personal data within the EU. In some cases your personal data is shared with recipients outside the EU/EEA or UK, such as to service providers engaged by us.

To protect personal data, we ensure that there are appropriate security measures in place with all service providers processing your personal data outside the EU/EEA. This is usually by way of an adequacy decision, or data transfer agreements which incorporate the Standard Contractual Clauses. Where the recipient jurisdiction is not subject to an adequacy decision then we assess whether the laws in that jurisdiction give data subjects essentially equivalent rights to those afforded under the GDPR. Where this is not the case, we adopt appropriate technical and organisational measures to afford such protection to the data subjects.

If you wish to know which non-EU/EEA countries your personal data is transferred to and the safeguards that we have taken to protect your personal data, please contact us using the contact details below.

Updates to this privacy policy

We may update this privacy policy from time to time. For example, we can collect additional information or use information for purposes other than those specified in the text. In such cases, we will notify you in advance by appropriate means, such as by showing a message on the website or by e-mail. The latest version of the privacy policy is always available on this page.

Questions?

Should you have questions about this policy or our processing of your personal data, or should you wish to invoke any of your rights, please feel free to contact us. You can find the contact details for the companies within the Infobric group in the table below. Should you not be happy with the answers you receive, you have the right to lodge a complaint with the supervisory authority (the UK Information Commissioners Office).

Company

Contact information

Infobric AB

Coporate identity number: 556646-2940

Phone number: +46(0)36 – 34 03 02

Address: Gjuterigatan 9, 553 18 Jönköping Sweden

Data protection officer: dataskyddsombud@infobric.se

Infobric UK Ltd

Coporate identity number: 09352861

Phone number: +44 020 3540 0193

Address: 24 Old Queen Street, London, SW1H 9HP

Data protection officer: dataskyddsombud@infobric.se

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